CSA Policies & Member Responsibilities
It is your responsibility to remember to pick up your share during the listed pick-up hours for the Pick-up Location you are signed up at, and to read and abide by our Pick-up Protocol and Policies. Blue Sky Organic Farms does not reimburse for Shares missed because you forgot to pick up or did not follow instructions.
It’s very important to understand and follow our Pick-up Protocol and Policies, as they are meant to make the CSA experience a positive one and are integral to the successful operation of our program! Not following instructions leads to problems, and chronic abusers may be asked to leave our membership. Any Shares remaining at the close of pick-up hours may be donated by the site hosts, so be sure to pick up your Share during the listed hours on the correct day.
Some locations (such as farmer's markets) have an informal “Exchange Box”. If you have something in your share box which you don’t want, put it in the exchange box and help yourself to anything in there which looks good to you!
2) We do not take back any of the plastic bags at
this time (please recycle/re-use them at home). If this changes, we will
let members know and update this note.
We communicate with our membership primarily through email and posts published on our web site. These emails and posts include information about what will be in upcoming share boxes and recipes. We also send email announcements to our CSA Community about upcoming Community Farm Days, Tours, Brunches and other Farm Events.
As a member of our CSA program, you understand it is your responsibility to open and read the emails we send so that you stay informed. If your email address changes, you need to update it in the Contact Info tab of your online account.
To help you receive and filter emails from us, we do our best to include either Blue Sky Organic Farms or Blue Sky Organic Farms CSA in the Subject line of our emails.
Weekly emails include –
– “Reminder to edit your share” emails are sent and although we send reminder emails, it is your responsibility to remember to edit your Share Contents so we highly recommend creating your own reminder rather than relying on the emails.
– A “what’s in your share” email is sent to all members scheduled to receive a Share for the week. This email confirms your Share Contents, Pick-up Location and Delivery Date, and your Subscription. Links to recipes using the weekly contents are also contained in this email.
If you are not receiving these emails, check your junk/spam folder since emails sent through our CSA software service sometimes end up there (see above).
CSA subscriptions are ongoing and deliveries continue based on our Seasonal Delivery Schedules unless a Delivery Hold is placed (see below) or a subscription is canceled (see Cancellation Policy below).
SUBSCRIPTION HOLDS AND DONATIONS
You can place holds on your subscription through your online account/Membership Dashboard. Select the date on the calendar that you want your box held. Once the page loads, look for the gray box that says Hold Delivery. This is located below the title and date of the subscription. Once you select Hold Delivery, a window will appear giving you the option to donate this box, or simply Hold it. Holds can be placed for one or more consecutive weeks at a time, yet one hold can be placed at a time. Blue Sky Organic Farms will credit up to three box holds to your account for all Prepaid CSA members.
If your subscription is billed through Auto Renew (recurring) Billing and you do not want to be charged for your Farm Box that you wish to Hold, please place your box on Hold before order deadline. Any holds placed after deadline will be billed. Please see the chart below for Order Deadlines. Any questions or if you need assistance, please contact us in the office.
Your Pick Up Day and Order Deadline:
Tuesday: Midnight of Saturday (Friday going into Saturday)
Friday: Midnight of Tuesday (Monday going into Tuesday)
Saturday: Midnight of Wednesday (Tuesday going into Wednesday)
Alternatives to putting your subscription on hold are: to share your CSA program with those who might be interested – have a friend or neighbor pick your share up while you’re gone, or give it to the person who house or pet sits for you while you’re away (please, be sure anyone picking up for you are well versed in the Pick-Up Protocol and know the address and hours of the pick-up site!); or you can arrange to donate it to St. Mary's Food Bank (see below).
DONATING YOUR SHARE
One way to donate your share is by not picking it up. Your site host will anonymously donate it at the end of the day.
If you know a week in advance that you will not be able to pick up your share and want to donate it to St. Mary’s Food Bank, you have the ability to arrange this through your online account. Simply log in to your account, click on the blue Change Location button at the top of the Summary box, and change your Pick-up Location to “Donations”. When you are ready to begin picking up at your home location again, switch back to it.
This action must be completed by an Administrator. Please call the office and ask for the CSA Coordinator (623) 266-4031. Or, you can send an email to firstname.lastname@example.org. There are no refunds, credits, or exchanges for unclaimed boxes (aka boxes that were not picked up within the allotted time and location).
A $23 cancellation fee will be assessed if the request is not received 72 hours prior to your next delivery. What does 72 hours look like? If you receive a Farm Box on Friday, the cancellation will need to be placed no later than 11:59pm on Monday. Or, if you receive a Farm Box on Saturday, the cancellation request will need to be received by 11:59pm on Tuesday. If cancellation request is not received within this time frame, the cancellation of services will go into effect the following week and the next scheduled delivery will occur. Thank you, for abiding by this policy and working as community to create an efficient and pleasant CSA experience!
If cancellation request is received via phone call or email within 72 hours of your next delivery, any scheduled automatic installment payments will be canceled. Any credit balance left on your account after all deliveries and fees, will be refunded to you by check (see Refund Policy below).
There is a $23.00 processing
fee for refunding of any credit balance that results from changes to your
subscription initiated by you (including delivery holds or cancellation).
This means balances less than $23.00 will not be refunded.
There is NO processing fee
if an error or change on our part necessitates a refund.
Any “Bonus Credit” added at the time a payment was made will NOT be included in the refund amount.
Refunds are made by the method of payment in which you paid the farm.
You are welcome to split a share with someone; however, share-splitting is the responsibility of the member who signed up for the share; we do not manage the splitting of shares. This includes payment: the Primary Member listed on account is responsible for all payments – do not divide the cost and pay half/have your share-splitter pay h