CSA Policies & Member Responsibilities
It is your responsibility
to remember to pick up your share during the listed pick-up hours for the
Pick-up Location you are signed up at, and to read and abide by our Pick-up Protocol and
Policies. Blue Sky
Organic Farms does not reimburse for Shares missed because you forgot to pick
up or did not follow instructions.
It’s very important to
understand and follow our Pick-up Protocol and Policies, as they are meant to make the CSA
experience a positive one and are integral to the successful operation of our
program! Not following instructions leads to problems, and chronic abusers may
be asked to leave our membership. Any Shares remaining at the
close of pick-up hours may be donated by the site hosts, so be sure to pick up
your Share during the listed hours on the correct day.
Pick-up Protocol & Policies
SKY ORGANIC FARMS CSA
MEMBER, YOU ARE RESPONSIBLE FOR READING AND UNDERSTANDING OUR PICK-UP
IS MEANT TO PROVIDE THE BEST EXPERIENCE FOR ALL COMMUNITY MEMBERS, AND IS PART
OF WHAT YOU AGREED TO BY ACCEPTING OUR TERMS AND CONDITIONS.
PICK-UP LOCATIONS ARE ON THE HONOR SYSTEM, MANY TIMES NO BLUE SKY FARM EMPLOYEES ARE THERE TO HELP
YOU AT THIRD PARTY LOCATION PICK UP POINTS, SO FOLLOWING PROTOCOL IS IMPORTANT TO THE SUCCESS OF OUR CSA
PROGRAM. THANK YOU!!
1) PLEASE, GIVE
WHOEVER IS PICKING UP YOUR SHARE THESE INSTRUCTIONS
Our Pick-up Protocol is important, as many sites are operating other businesses
during the time you will be picking up your box. Let whoever is picking up know
this. If our Pick-up Protocol is not followed mistakes are made, and members
who pick up afterward could be shorted items meant for them.
2) REMEMBER TO
PICK-UP YOUR SHARE!
your responsibility to remember to pick up your share on the correct day during
the listed pick-up hours. If
you forget, we do not refund, replace, or give credit for your missed share. If
you miss picking up your share during the listed hours, your site host is
authorized to donate your items to either an organization such as St. Marys Food Bank or family-in-need
they know about (so the food does not go to waste).
3) FIND YOUR
NAME ON THE CHECKLIST LEFT AT THE PICK-UP SITE
At each site there is a CHECKLIST of everyone who picks up and what they are
supposed to take. PLEASE USE AND
FOLLOW THE CHECKLIST EVERY WEEK.
4) TAKE ONLY
WHAT IS LISTED BY YOUR NAME
This includes the contents
of the PROPER SHARE BOX (SHARES ARE LABELED WITH THE NAME OF THE MEMBER TO
WHOM IT BELONGS) as well as any cartons of eggs or other times which
are located outside or packed inside the box (see ADD-ON OPTIONS,
below). There is one exception to this rule, see item 6 below.
PRODUCE ORDERS ARE ALSO SEPARATE FROM THE SHARES. DO NOT TAKE ITEMS THAT ARE NOT LISTED BY YOUR NAME.
YOU WILL BE SHORTING THE MEMBER THE ITEM IS MEANT FOR.
5) IF YOUR NAME
IS NOT ON THE LIST, DO NOT TAKE ANYTHING
Contact us by email or phone – CSA@blueskyorganicfarms.com
or 623-266-4031 – and we will find out the reason you are not listed and work
things out. We only drop off enough shares, etc. for the people listed. If you take something and you’re not on the list,
you’re taking someone’s share.
6) IF YOUR NAME
IS ON THE LIST BUT THERE IS NO SHARE FOR YOU, DO NOT LEAVE EMPTY-HANDED
Really, it is okay to take a different share if your name is on the list yet
your share isn’t at the site because occasionally someone will take the
contents of the wrong box. So, please, if you can figure out who made the
mistake, take their share then email to let us know so we can remedy any
inequities if necessary.
(People can also forget to check off
their name, so remaining shares won’t necessarily map to the un-checked boxes
on the Checklist.)
7) CONTACT US
PROMPTLY IF YOU HAVE BEEN SHORTED SOMETHING
Email or call us right away. We will make it up to you within the next couple
of deliveries. Notes left on the checklist are not usually seen. TO RECEIVE
CREDIT OR REPLACEMENT, YOU NEED TO EMAIL OR CALL (CSA@blueskyorganicfarms.com
8) PLEASE, BE
RESPECTFUL AND BE NEAT
THE PICK-UP LOCATION – Treat the site how you would want it to
be treated if it were at YOUR home.
RESPECT YOUR SITE HOST – please remember
that most sites do not have any knowledge of your order. Please be courteous if
there is a problem and contact the farm with any questions. This includes questions for all farmer's market pick ups and all third party pick ups.
COUNTS – courtesy for fellow members and for a site host’s
property (and their neighbors!) is paramount. You are participating in a
community. How you behave and what you do directly impacts other
members. Chronic offenders will be asked to leave our membership.
SAFE – there are other members, their children, animals and other traffic
around our pick-up locations. Watch for them please.
HONEY, Dairy Items, OTHER GOODS
EGGS, HONEY, OTHER
ADD-ON ITEMS: These items will be listed on the label that is adhered to your Farm Box, yet will be separate from your Farm Box to preserve the integrity of that item. A Blue SKy crew member will retrieve these items for you when you come to pick up, please ask for their assistance if they are not already assisting another person. Please cross reference your label with all additional items you received that day, to ensure you did in fact receive everything. If you believe items are missing from your Farm Box, please contact the office immediately to notify us. 623-266-4031
Some locations (such as farmer's markets) have an informal “Exchange Box”. If you have something in your
share box which you don’t want, put it in the exchange box and help yourself to
anything in there which looks good to you!
RE-USE OF BOXES
1) Return your box.
We re-use the boxes your share is packed in. Please just return it the next
time you pick-up.
2) We do not take back any of the plastic bags at
this time (please recycle/re-use them at home). If this changes, we will
let members know and update this note.
Thank you for participating in our
Community and supporting our Farm!
We communicate with our
membership primarily through email and posts published on our web site and social media accounts.
These emails and posts include information about what will be in upcoming farm boxes, announcements and recipes.
We also send email announcements to our CSA Community about upcoming Community Farm Days, Tours, Brunches and other Farm
As a member of our CSA
program, you understand it is your responsibility to open and read the emails
we send so that you stay informed. If your email address changes, you need to update it in the
tab of your online account.
To help you receive and
filter emails from us,
please save these two email addresses through your email contacts: CSA@blueskyorganicfarms.com and firstname.lastname@example.org
Weekly Emails Include:
Having an up-to-date email address on file with your CSA account will
help smooth out any communication gaps. Keeping you informed regarding
your subscription, the happenings at the Farm, and more!
If you are not receiving
these emails, check your
junk/spam folder since emails sent through our CSA software service sometimes
end up there (see above).
CSA subscriptions are
ongoing as an auto-renewing subscription. Deliveries continue based on our Seasonal Delivery Schedules unless
a Delivery Hold is placed (see below), or a subscription is cancelled (see
Cancellation Policy below).
SUBSCRIPTION HOLDS AND
You can place Holds on your
subscription through your online account/Membership Dashboard. All Holds must be placed 72 hours prior to the delivery date. This policy is in place, so we can stop the automated billing from occurring. Please keep in mind in order to be considered an active member and receive the CSA discount, we ask that you maintain 3 out of every 4 scheduled Farm Boxes.
To Place A Hold: Select the date on the calendar that you want your box to be held. Once the page loads, look for the gray box that says "Hold Delivery". This is located below the title and date of the subscription. Once you select Hold Delivery, a window will appear giving you the option to donate, in this case you will be billed for the Farm Box and it will be donated to the food bank. Or, simply Hold the Farm Box, in this case no billing occurs if Hold is placed by the deadline and we do not create a Farm Box for you that week.
To Place A Suspended Hold: Holds can be placed for one or more consecutive weeks at a time, for when you go on vacation. Simply select the gray text box "Suspend Deliveries". Then on the calendar, select the start date of the Hold and then select the very last date of the Hold. You will see the dates appear in two text boxes below the calendar. Verify the dates are accurate and then select the gray text box "Suspend". Your suspended Hold is then set. If you have any questions please contact the CSA Coordinator: Gilli at email@example.com
All subscriptions are billed through Auto
Renew (recurring) Billing. If you do not want to be charged for your Farm Box
that you wish to Hold for the week, please place your box on Hold 72 hours prior to the delivery day. Any holds placed after this timeframe, may be subject to automated billing. If you have any questions, or if you need assistance, please contact us in the
office 623-266-4031 or by email at the address provided above.
Alternatives to putting
your subscription on hold are: to share your CSA program with those who might be interested
– have a friend or neighbor pick your share up while you’re gone, or give it to
the person who house or pet sits for you while you’re away (please, be sure
anyone picking up for you is well versed in the Pick-Up Protocol and know the address and hours of the
pick-up site!); or you can arrange to donate it to St. Mary's Food Bank (see
below). We greatly appreciate your consideration in this matter, as your CSA membership helps to ensure the health of our Farm and our ability to continue farming.
This action must be completed by an Administrator. Please call the office and ask for the CSA Coordinator (623) 266-4031. Or, you can send an email to CSA@blueskyorganicfarms.com There are no refunds, credits, or exchanges for unclaimed boxes (aka boxes that were not picked up within the allotted time and location).
A $24 cancellation fee will be assessed if the request is not received 72 hours prior to your next delivery. What does 72 hours look like? If you receive a Farm Box on Friday, the cancellation will need to be placed no later than 11:59pm on Monday. Or, if you receive a Farm Box on Saturday, the cancellation request will need to be received by 11:59pm on Tuesday. If cancellation request is not received within this time frame, the cancellation of services will go into effect the following week and the next scheduled delivery will occur. Thank you, for abiding by this policy and working as community to create an efficient and pleasant CSA experience!
If cancellation request is received via phone call or email within 72 hours of your next delivery, any scheduled automatic
installment payments will be canceled. Any credit balance left on your account
after all deliveries and fees, will be refunded to you by check (see Refund Policy
There is a $24.00 processing
fee for refunding of any credit balance that results from changes to your
subscription initiated by you (including delivery holds or cancellation).
This means balances less than $24.00 will not be refunded.