CSA Policies & Member Responsibilities
It is your responsibility to remember to pick up your share during the listed pick-up hours for the Pick-up Location you are signed up at, and to read and abide by our Pick-up Protocol and Policies. Blue Sky Organic Farms does not reimburse for Shares missed because you forgot to pick up or did not follow instructions.
It’s very important to understand and follow our Pick-up Protocol and Policies, as they are meant to make the CSA experience a positive one and are integral to the successful operation of our program! Not following instructions leads to problems, and chronic abusers may be asked to leave our membership. Any Shares remaining at the close of pick-up hours may be donated by the site hosts, so be sure to pick up your Share during the listed hours on the correct day.
Some locations (such as farmer's markets) have an informal “Exchange Box”. If you have something in your share box which you don’t want, put it in the exchange box and help yourself to anything in there which looks good to you!
2) We do not take back any of the plastic bags at
this time (please recycle/re-use them at home). If this changes, we will
let members know and update this note.
We communicate with our membership primarily through email and posts published on our web site and social media accounts. These emails and posts include information about what will be in upcoming farm boxes, announcements and recipes. We also send email announcements to our CSA Community about upcoming Community Farm Days, Tours, Brunches and other Farm Events.
As a member of our CSA program, you understand it is your responsibility to open and read the emails we send so that you stay informed. If your email address changes, you need to update it in the Contact Info tab of your online account.
To help you receive and filter emails from us, please save these two email addresses through your email contacts: firstname.lastname@example.org and email@example.com
Having an up-to-date email address on file with your CSA account will
help smooth out any communication gaps. Keeping you informed regarding
your subscription, the happenings at the Farm, and more!
This email also confirms your Share Contents, Pick-up Location and Delivery Date, for your Subscription.
If you are not receiving these emails, check your junk/spam folder since emails sent through our CSA software service sometimes end up there (see above).
CSA subscriptions are ongoing as an auto-renewing subscription. Deliveries continue based on our Seasonal Delivery Schedules unless a Delivery Hold is placed (see below), or a subscription is cancelled (see Cancellation Policy below).
You can place Holds on your subscription through your online account/Membership Dashboard. All Holds must be placed 72 hours prior to the delivery date. This policy is in place, so we can stop the automated billing from occurring. Please keep in mind in order to be considered an active member and receive the CSA discount, we ask that you maintain 3 out of every 4 scheduled Farm Boxes.
To Place A Hold: Select the date on the calendar that you want your box to be held. Once the page loads, look for the gray box that says "Hold Delivery". This is located below the title and date of the subscription. Once you select Hold Delivery, a window will appear giving you the option to donate, in this case you will be billed for the Farm Box and it will be donated to the food bank. Or, simply Hold the Farm Box, in this case no billing occurs if Hold is placed by the deadline and we do not create a Farm Box for you that week.
To Place A Suspended Hold: Holds can be placed for one or more consecutive weeks at a time, for when you go on vacation. Simply select the gray text box "Suspend Deliveries". Then on the calendar, select the start date of the Hold and then select the very last date of the Hold. You will see the dates appear in two text boxes below the calendar. Verify the dates are accurate and then select the gray text box "Suspend". Your suspended Hold is then set. If you have any questions please contact the CSA Coordinator: Gilli at firstname.lastname@example.org
All subscriptions are billed through Auto Renew (recurring) Billing. If you do not want to be charged for your Farm Box that you wish to Hold for the week, please place your box on Hold 72 hours prior to the delivery day. Any holds placed after this timeframe, may be subject to automated billing. If you have any questions, or if you need assistance, please contact us in the office 623-266-4031 or by email at the address provided above.
This action must be completed by an Administrator. Please call the office and ask for the CSA Coordinator (623) 266-4031. Or, you can send an email to email@example.com or firstname.lastname@example.org There are no refunds, credits, or exchanges for unclaimed boxes (aka boxes that were not picked up within the allotted time and location).
A $24 cancellation fee will be assessed if the request is not received 72 hours prior to your next delivery. What does 72 hours look like? If you receive a Farm Box on Friday, the cancellation will need to be placed no later than 11:59pm on Monday. Or, if you receive a Farm Box on Saturday, the cancellation request will need to be received by 11:59pm on Tuesday. If cancellation request is not received within this time frame, the cancellation of services will go into effect the following week and the next scheduled delivery will occur. Thank you, for abiding by this policy and working as community to create an efficient and pleasant CSA experience!
If cancellation request is received via phone call or email within 72 hours of your next delivery, any scheduled automatic installment payments will be canceled. Any credit balance left on your account after all deliveries and fees, will be refunded to you by check (see Refund Policy below).
There is a $24.00 processing
fee for refunding of any credit balance that results from changes to your
subscription initiated by you (including delivery holds or cancellation).
This means balances less than $24.00 will not be refunded.
There is NO processing fee
if an error or change on our part necessitates a refund.